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Couldn't get thumbnail from a video

Feb 15, 2008 at 7:49 AM
Edited Feb 15, 2008 at 7:51 AM
WLA AdventureWorks We're attempting to upload a video. The upload completes with the error "Couldn't get thumbnail from a video" The message "Your Media is currently being processed" shows up, but the process doesn't complete. It seems the VP is not talking the expression encoder. We have successfully used the app which uses the same encoder instance. Any suggestion would be appreciated.